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RETURN / EXCHANGE

1. HOW DO I RETURN MY PRODUCT? (APPLICABLE FOR DAMAGED GOODS, WRONG PRODUCT, NOT HAPPY WITH THE PRODUCT, SIZE, ETC)

Please follow the necessary steps to ensure a hassle free return process

- Email us on care.india@decathlon.com

- We will arrange for a reverse pickup: Within 2-3 working days in Metro Cities & Within 5 working days in Non-Metro Cities

- Once the product has been picked up, we will initiate a refund for the entire order or the items returned (The refund usually takes about 7 - 10 business days to reflect in your account)

- You can then place a fresh order for the returned items

3. WHAT IS THE DURATION FOR A RETURN/ EXCHANGE PROCESS?

We are quite flexible and we allow our customers a 90 day limit to return the product either online or at our stores

4. CAN I EXCHANGE A PRODUCT I HAVE BOUGHT ONLINE AT THE STORES?

No, you will however have the option to return the product at the store and bill the new one. The refund for your online order will be processed online and credited to same account from which the payment was made.  Details here 

5. I HAVE BOUGHT A PRODUCT FROM THE STORE, CAN I EXCHANGE IT ONLINE?

No, we cannot exchange products bought from the stores, online.  Details here 

WARRANTY

For all Details on Warranty please CLICK HERE